Accessing high quality information, advice and advocacy
Betsy contacted POhWER’s Information, Advice and Advocacy Support Centre as she needed support with her forthcoming needs outcome assessment. She had had a recent financial assessment but understood that she needed to have a needs outcome assessment.
The process included a self assessment section but she had been unable to get hold of a copy of the paperwork. Betsy was anxious about the process and wanted to understand what would happen.
Betsy was contacted by the duty advocate, Gary, the same day. They discussed the assessment and what it would involve and Gary gave Betsy the number to call to ask for a copy of the paperwork. He also asked her to get back in touch if she needed any further help.
Betsy got hold of the form and contacted POhWER again to help her to complete the self assessment form. Betsy and Gary met and they worked through the form together.
As a result of the advice and support Gary gave her, Betsy was successful in her needs outcome assessment and care planning meeting. She is now using her personal budget to employ people to provide the support she needs.
This is just one example of how POhWER works with people so they have access to high quality information, advice and advocacy.
