Independent Complaints Advocacy Service (ICAS)
What is the Independent Complaints Advocacy Service (ICAS)?
ICAS provides advocacy support to people who wish to make a complaint about the service - or lack of it - that they have received from the NHS.
Most people are happy with the care they receive from the NHS, but sometimes things don’t go quite as expected.
Everyone has a right to complain if they feel something has gone wrong, and for this reason the NHS has a Complaints Procedure which can help you to get the answers and explanations you may have been seeking. All services provided by the NHS are covered including GPs, hospitals, pharmacies, opticians and dentists.
Our ICAS advocates will support you through the NHS complaints process. They will explain the options available and support you to pursue your chosen course of action. We will only do what you ask us to and will not try to tell you what to do. We do not investigate or encourage complaints, nor do we offer legal or medical advice.
The ICAS service is free, independent and confidential.
For more information about the service including a free Self Help Information pack please follow this link:
How ICAS can help
Service referral
If you would like to use this service please complete the Contact form on line or alternatively contact one of our eleven local offices listed below.
Contact Us
Our Independent Complaints Advocacy Service (ICAS) covers the East of England, London and the West Midlands regions. Click on one of the links below for address and telephone contact details of the office covering your area.
Contact the Hertfordshire and Bedfordshire ICAS office.
Contact the Essex ICAS office.
Contact the Cambridgeshire, Norfolk and Suffolk ICAS office.
Contact the Birmingham & the Black Country ICAS office.
Contact the Shropshire & Staffordshire ICAS office.
Contact the Coventry, Warwickshire & Worcestershire ICAS office.
Contact the North London ICAS office.
Contact the South London ICAS office.
If your area is not shown, follow the "Other ICAS Providers" link on the right hand side of this page to find a service covering your region.
Feedback about our services
If you have used our services and would like to tell us what you think about our services please complete the feedback form
